Privacy Policy for Mills Ridge Cleaning & Organization Co.
Last Updated: November 1, 2026
1. Introduction
This Privacy Policy explains how Mills Ridge Cleaning & Organization Co. ("Company," "we," "us," or "our") collects, uses, and shares information when you use our website or book our cleaning services (collectively, the "Services"). By using our Services, you agree to the information practices described in this policy.
2. Information We Collect
We collect the following information, including details you provide directly:
· Contact Information: Your name, email address, phone number, and service address.
· Payment Information: Credit card and billing details, securely processed by our payment processor.
· Service Details: Your preferences, special instructions, and property access details, such as codes or keys.
· Automated Data: Your IP address and browser type, collected through our booking platform, ZenMaid.
3. Data Sharing & Privacy for SMS
· SMS Consent: Providing your phone number indicates your consent to receive text messages from Mills Ridge Cleaning & Organization Co. at that number. Consent is not required to make a purchase. Message and data rates may apply, and message frequency varies.
· Data Sharing: We do not share customer data with third parties for promotional or marketing purposes. We never share or transfer mobile opt-in data or consent information with anyone, including external organizations, for any purpose. All other information-sharing provisions in this policy exclude mobile opt-in data. We use administrative, technical, and physical safeguards to protect customer data from unauthorized access, use, or disclosure.
4. Mills Ridge Cleaning & Organization Co. Messaging Terms and Conditions
1. Message Types: Opting in authorizes Mills Ridge Cleaning & Organization Co. to send you informational and conversational texts, such as appointment reminders, service updates, and customer support messages.
2. Opt-Out: To cancel SMS service at any time, text STOP or CANCEL to (570)217-9167. We will send a text confirming your unsubscribe request, after which you will receive no further SMS messages from us. To rejoin, repeat the original sign-up process.
3. Help: For assistance, reply HELP to (570) 570-2167 or email Courtney@millsridgecleaning.com.
4. Carriers are not responsible for messages that are delayed or not delivered.
5. Message and data rates may apply to texts you send to or receive from us. Message frequency depends on communication needs. Contact your wireless provider with questions about your text or data plan.
6. For questions about these SMS terms, email Mills Ridge Cleaning & Organization Co. at Courtney@millsridgecleaning.com.
5. How We Use & Share Non-Mobile Information
We use your information to schedule and provide cleaning services, sharing necessary details—such as your name, address, and access codes—with our internal cleaning staff.
We use third-party providers to support our operations, including ZenMaid for scheduling and Stripe/Square for payments. These providers are strictly prohibited from using your mobile number for their own marketing. We do not sell your personal information.
6. Data Security
We take reasonable security measures to protect sensitive home access details. Because electronic storage cannot be guaranteed 100% secure, we recommend updating your home access codes periodically.
7. Your Rights
You may ask to access, correct, or delete your personal information at any time by contacting us at Courtney@millsridgecleaning.com
8. Changes to this Policy
We may revise this policy from time to time. By continuing to use our Services after revisions are posted, you accept the updated policy.